Fit & Comfort
They really do! Since 2015, we’ve perfected how the chain and crystals counterbalance the weight of the frames, so your Willows feel light, comfortable and, of course, stay put.
Tell us your face shape and we’ll suggest styles to match! A good rule of thumb is to pick a frame shape that contrasts with your face, like angular frames for round faces and rounder frames for square faces. Prefer to try them on in person? Find Willows at more than 60 retailers worldwide.
Nope! Our chain temple design uses a box chain -- a smooth, rope-like structure without the sharp or open links of traditional chains that snag or tangle hair. This creates a continuous surface that won’t snag your hair. Really.
Yes! Our sunglasses are nickel-free and are safe for sensitive skin.
Lenses & Crystals
Our sunglasses have UV400 lenses that block 99+% of UVA & UVB rays, and some styles are also polarized. We also offer lighter, clearer lenses with UV protection. You’ll find all the lens details on each product page.
Yes! You can add your Rx to lots of our styles. Just tap Order Prescription on the product page to customize your lenses. Prescription orders usually arrive in about 10 days.
Not yet — but we’re working on something NEW: our first-ever collection of readers 👓
We’d love your help shaping it. Whether you wear readers every day or just want a stylish pair for occasional use, your input will help us design frames you’ll actually love to wear.
Share your input here and be the first to know when they’re ready. This is your chance to help us create something beautiful, functional, and totally Willows. ✨
Yes, our crystals are ethically sourced from environmentally licensed suppliers in Brazil. Each crystal is completely one of a kind -- sourced from the earth and hand-selected, which means no two are exactly alike. Small variations in shape, color, and texture are a natural part of what makes each pair uniquely yours. We think that's the best part. ✨
Shipping & Returns
Willows sunglasses and adornments are assembled by hand and shipped from sunny Los Angeles, California. Kindly allow us ~2 business days to prepare your order.
U.S. orders usually arrive 2–4 business days after shipping. International orders usually take 3–4 days with DHL Express.
We’ve shipped to more than 23,000 happy customers in 93 countries and counting!
Please visit My Account or Contact Us within 14 days of receiving your order to initiate a return.
Once your request is approved, you have 14 days to ship your item(s) back to us.
For U.S. customers, we'll provide a prepaid return shipping label and deduct $6 from your refund. International customers are responsible for return shipping costs.
All returns must arrive in new, sellable condition to qualify for a refund.
Once your return is accepted, we'll refund the payment method we have on file right away. You can expect your bank or credit card provider to credit your account in 5-10 business days.
We want you to love - and always have - your Willows.
So while normal wear and tear isn’t covered, if your glasses break or if anything happens to your crystals, we’ll make it right.
Please Contact Us and explain the issue with a photo. You'll then send your glasses to us with your shipping label and we’ll repair and return them to you with complimentary shipping.
Wholesale
Absolutely! We love partnering with boutiques, retailers and resort partners that align with the Willows vibe ✨.
You can shop directly through our Faire storefront for easy ordering. If you're new to Faire, you'll get 50% off your first order and 1 year of free shipping with Willows.
If you can't use Faire or if you have additional questions, please don't hesitate to reach out to us on our Wholesale Inquiries page - we’re always happy to chat.